Video Interviews & Webinars
Within the scope of the European Customer Experience Organization's fortnightly CX Q&A sessions, I often have the opportunity to discuss some highly relevant CX topics on a very down-to-earth and practical level. Here below are a few of the sessions that I have had the pleasure to moderate, along with other webinars and interviews that I have carried out.
Establishing a CX Culture in an Organization
On 19.5.2022 I had the pleasure of discussing the topic of "Establishing a CX Culture in an Organization" with Taru Aalto, Vice-President Partnerships at Lumoa.
Introducing NPS to an Organization and Measuring Customer Satisfaction
On 21.4.2022 I had the pleasure of discussing "Introducing NPS to an Organization and Measuring Customer Satisfaction" with Jenny McCoy, Head of Customer Experience at the Irish Management Institute.
The Importance and Benefits of Closing the Loop
CX-Excellence webinar
Community-oriented CX Initative by Česká spořitelna
Interview with Monika Hruba, Head of Customer Experience Design at Česká spořitelna
CX Ownership in Large Organizations
On 5.5.2022 I had the pleasure of discussing the topic of "CX Ownership in a Large Organization" with Sara Naaktegboren, Associate Director of Customer Experience and Customer Success EMEA at BD.