Video Interviews & Webinars

Within the scope of the European Customer Experience Organization's fortnightly CX Q&A sessions, I often have the opportunity to discuss some highly relevant CX topics on a very down-to-earth and practical level. Here below are a few of the sessions that I have had the pleasure to moderate, along with other webinars and interviews that I have carried out.

Establishing a CX Culture in an Organization

On 19.5.2022 I had the pleasure of discussing the topic of "Establishing a CX Culture in an Organization" with Taru Aalto, Vice-President Partnerships at Lumoa.

Introducing NPS to an Organization and Measuring Customer Satisfaction

On 21.4.2022 I had the pleasure of discussing "Introducing NPS to an Organization and Measuring Customer Satisfaction" with Jenny McCoy, Head of Customer Experience at the Irish Management Institute.

The Importance and Benefits of Closing the Loop

CX-Excellence webinar

Community-oriented CX Initative by Česká spořitelna

Interview with Monika Hruba, Head of Customer Experience Design at Česká spořitelna

CX Ownership in Large Organizations

On 5.5.2022 I had the pleasure of discussing the topic of "CX Ownership in a Large Organization" with Sara Naaktegboren, Associate Director of Customer Experience and Customer Success EMEA at BD.