Voice of Customer Systems

1-2 February, 2023

Price

See Course Brochure

Duration

2 days

About the Course

This training course on Voice of Customer Systems will ensure that participants:

  • Understand how to acquire customer feedback and which systems to use and when

  • Understand how to analyse customer feedback

  • Understand the important of closing the loop and how to do it

  • Understand and have already started planning the implementation of a Voice of Customer program within their respective organizations

Your Instructor

Michael Brandt

Michael is a seasoned instructor with over 25 years’ activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programmes and complaint management processes.

Apart from being a Certified Customer Experience Professional (CCXP), Michael also has qualifications in Lean 6 Sigma, Quality Management, NPS 2, and Risk Management. He studied Business Economics at the University of Zürich in Switzerland.

Michael founded CX-Excellence.com in 2020 and is based near Lugano, Switzerland. He is also a founder member of the European Customer Experience Organization.