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Join date: Apr 28, 2020
Posts (21)
Jan 7, 2025 ∙ 3 min
Smaller Companies Can Excel at Customer Experience Without Breaking the Bank
Why smaller companies have a unique advantage in delivering outstanding CX
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Oct 23, 2024 ∙ 4 min
Empathy in Business: Why It’s Essential for Both Customers and Staff
If we want to build organisations that thrive, we must remember that empathy isn’t just good for people- it’s good for business too.
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Mar 19, 2024 ∙ 4 min
The Critical Role of Seamless Handoffs in Enhancing Customer Experience: A Deeper Dive
The ability of organisations to deliver a seamless customer experience is a fundamental necessity in today's highly competitive markets.
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Michael Brandt
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