NEWS
Strategic Partnership Announcement: JourneyTrack & CX-Excellence
I'm delighted to announce a new partnership between CX-Excellence and JourneyTrack, the leading customer journey management platform.
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This collaboration brings real value to my training and consulting work. From February 2025, participants in my CX programmes will have access to JourneyTrack’s powerful enterprise tool, enabling them to build, analyse and manage customer journeys in a way that reflects how top organisations work today.
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By integrating JourneyTrack into my courses and workshops, I can offer a much more practical and applied learning experience. It's no longer just about learning the theory of customer journey mapping or VoC integration, it's about doing it in a live, collaborative environment with real tools and real impact.
This means more value for students, clients, and CX professionals looking to drive measurable change in their organisations. I’m particularly excited about how JourneyTrack’s AI insights, persona-building features, and opportunity scoring will support our shared goal: turning customer understanding into tangible action.
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I look forward to working closely with the JourneyTrack team and to seeing the results this partnership will unlock for CX practitioners around the world.
Michael Brandt
Founder, CX-Excellence
3 March 2025
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Michael Brandt on Thinker 360 Top Customer Loyalty Infuencers list 2025
Continued recognition by Thinkers 360
Michael Brandt has, once again, been listed as one of Thinkers 360's "Top 50 Global Thought Leaders and Influencers on Customer Loyalty, this time for 2025.
"I'm honoured to be recognised once again by Thinkers360 as one of the Top 50 Global Thought Leaders and Influencers. To be nominated for the fourth time—and alongside such respected voices in CX—is both humbling and motivating. I'm grateful that my ongoing work to advance customer experience continues to resonate."
10 February 2025
Michael Brandt nominated for Top CX Influencer by CX Magazine
As part of its CXM Stars 2025 campaign, CX Magazine has nominated Michael Brandt among 24 other CX practitioners for the Top CX Influencer 2024 award.
After voting closed, Michael was ranked 12th.
"I'm truly honoured to have been ranked 12th in CX Magazine’s Top CX Influencer 2024 as part of the CXM Stars 2025 campaign. My heartfelt thanks to everyone who supported me, your encouragement means a great deal. It’s a privilege to be part of such a passionate global community of professionals working to elevate customer experience."
30 January 2024
Michael Brandt CX-Excellence partners with Lexden
New partnership offers clients greater resources
Michael Brandt CX-Excellence now partners with Lexden in the UK. This partnership gives clients access to many years of CX experience and knowledge and to a team of global, highly skilled CX consultants.
3 January 2024
Michael Brandt joins IBXA '24 Judging Panel
Michael Brandt is delighted to be joining the Judging Panel of the International Business Excellence Awards 2024. The Finals will take place on February 1st, and the Awards Ceremony a week later. Michael said, "I am delighted to be part of this event. I am always in awe of the solutions that companies find to achieve excellence in their processes, thereby improving their customers' experience. We can all learn something from these companies."
20 August 2023
Michael Brandt in Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2023
Recognition by Thinkers 360
Michael Brandt was listed in the Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2023 by Thinkers 360.
"It is immensely gratifying to be listed amongst such well-known CX luminaries. I am naturally also very grateful to see my efforts to promote CX recognised by the Thinkers 360 organisation."
19 July 2022
Michael Brandt on Thinker 360 Top Customer Loyalty Infuencers list 2022
Recognition by Thinkers 360
Michael Brandt has been listed as one of Thinkers 360's "Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022."
"I am both honoured and privileged to have been included on this list with so many of my globally recognised peers and colleagues. This is a clear recognition of the efforts that have gone into providing cost-effective, sustainable solutions for small and medium-sized businesses. It also recognises our practice-oriented training courses, which are now becoming so popular."