NEWS
1 June 2026
Renewed Partnership with UXPressia
I am pleased to announce that Michael Brandt CX-Excellence has entered into a renewed partnership with UXPressia, the customer journey mapping and journey management platform.
Those of you who have worked with me over the years will know that UXPressia has long been my tool of choice for bringing customer journeys to life. After a short interlude, I am delighted to be working closely with the team again, and to once more recommend UXPressia as my preferred journey mapping platform across my training programmes, workshops, bootcamps and consultancy engagements.
Customer Journey Management sits at the heart of any serious CX programme. Done well, it turns abstract strategy into something teams across an organisation can see, discuss and act upon. UXPressia gives practitioners a structured, collaborative environment to do exactly that, and it pairs naturally with the methods I teach.
As part of this partnership, participants in selected training programmes may be granted trial access to the platform, giving them the chance to work with the tool hands-on and judge its advantages for themselves rather than taking my word for it.
If you would like to explore how Customer Journey Management, VoC or journey management could strengthen your own CX programme, I would be glad to hear from you.
3 March 2025
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Michael Brandt on Thinker 360 Top Customer Loyalty Infuencers list 2025
Continued recognition by Thinkers 360
Michael Brandt has, once again, been listed as one of Thinkers 360's "Top 50 Global Thought Leaders and Influencers on Customer Loyalty, this time for 2025.
"I'm honoured to be recognised once again by Thinkers360 as one of the Top 50 Global Thought Leaders and Influencers. To be nominated for the fourth time—and alongside such respected voices in CX—is both humbling and motivating. I'm grateful that my ongoing work to advance customer experience continues to resonate."
10 February 2025
Michael Brandt nominated for Top CX Influencer by CX Magazine
As part of its CXM Stars 2025 campaign, CX Magazine has nominated Michael Brandt among 24 other CX practitioners for the Top CX Influencer 2024 award.
After voting closed, Michael was ranked 12th.
"I'm truly honoured to have been ranked 12th in CX Magazine’s Top CX Influencer 2024 as part of the CXM Stars 2025 campaign. My heartfelt thanks to everyone who supported me, your encouragement means a great deal. It’s a privilege to be part of such a passionate global community of professionals working to elevate customer experience."
30 January 2024
Michael Brandt CX-Excellence partners with Lexden
New partnership offers clients greater resources
Michael Brandt CX-Excellence now partners with Lexden in the UK. This partnership gives clients access to many years of CX experience and knowledge and to a team of global, highly skilled CX consultants.
3 January 2024
Michael Brandt joins IBXA '24 Judging Panel
Michael Brandt is delighted to be joining the Judging Panel of the International Business Excellence Awards 2024. The Finals will take place on February 1st, and the Awards Ceremony a week later. Michael said, "I am delighted to be part of this event. I am always in awe of the solutions that companies find to achieve excellence in their processes, thereby improving their customers' experience. We can all learn something from these companies."
20 August 2023
Michael Brandt in Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2023
Recognition by Thinkers 360
Michael Brandt was listed in the Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2023 by Thinkers 360.
"It is immensely gratifying to be listed amongst such well-known CX luminaries. I am naturally also very grateful to see my efforts to promote CX recognised by the Thinkers 360 organisation."
19 July 2022
Michael Brandt on Thinker 360 Top Customer Loyalty Infuencers list 2022
Recognition by Thinkers 360
Michael Brandt has been listed as one of Thinkers 360's "Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022."
"I am both honoured and privileged to have been included on this list with so many of my globally recognised peers and colleagues. This is a clear recognition of the efforts that have gone into providing cost-effective, sustainable solutions for small and medium-sized businesses. It also recognises our practice-oriented training courses, which are now becoming so popular."