Bespoke CX Courses for your Organisation

Transform Your Teams With Tailored CX Courses

From strategy to execution, we design customer experience training that matches your organisation’s needs and ambitions.

Why Choose Bespoke CX Training?

Every organisation is different, with unique goals, challenges, and customer expectations. Our bespoke CX courses are designed to meet your precise requirements, whether you’re starting your journey or refining advanced practices. Each programme is built to empower your teams, foster a customer-first mindset, and deliver measurable business impact.

Course Example 1: Customer Journey Mapping Workshop

Visualise and improve every step your customers take.

This interactive workshop helps teams identify friction points, create seamless experiences, and drive service innovation.

Format:
Two days (can be adapted to suit your needs).

Benefits to the Client:

Understand customers' true experiences and expectations
Break down internal silos and align around common goals
Prioritise improvement opportunities for maximum impact

Who Should Attend:

CX managers
Marketing and service leaders
Cross-functional team leads

Course Example 2: Customer Experience Management Essentials

Gain a practical foundation in modern CX management.

Participants learn how to shape strategies, measure what matters, and turn insights into action.

Format:
Two days (flexible, can be delivered in shorter modules).

Benefits to the Client:

Establish a common CX language and framework
Improve measurement and governance of customer experience
Accelerate progress toward strategic CX goals

Who Should Attend:

CX and service managers
Quality and operations leaders
Anyone tasked with improving customer experience

Course Example 3: Customer-Centricity for Leaders and Teams

Embed a customer-first mindset across every function.

This course equips leaders and teams to think and act from the customer’s perspective in daily decisions.

Format:
Two days (adaptable to fit your schedules).

Benefits to the Client:

Strengthen organisational alignment around customer value
Improve decision-making through a customer-focused lens
Enhance employee engagement and ownership of customer outcomes

Who Should Attend:

Senior leadership
Department heads
Team leaders and supervisors

Fully Tailored to Your Needs

These examples are just a starting point. Each course can be fully customised — from content depth and industry focus to delivery style and duration. We collaborate closely to ensure the learning experience aligns with your culture and strategic priorities.

Why Work With Michael Brandt CX-Excellence?

Over 25 years’ global experience in customer-centric leadership and training

Expertise in cross-cultural team dynamics and change management

Practical, actionable, and tailored to real business challenges

Recognised thought leader in CX strategy and transformation

Let’s Design the Perfect CX Course for Your Organisation

Get in touch to discuss your needs and explore how a bespoke CX course can help build capabilities, inspire your teams, and drive sustainable growth.