Destination Delight: Mapping the Customer Experience
This interactive Customer Journey Mapping workshop will give participants a founded knowledge of journey mapping methodologies and enable them to moderate effectively journey mapping workshops within their respective organisations.
10-11 April 2024
Capturing Customer Insights: Strategies and
Techniques for Voice of Customer Systems
Learn how to put in place systems to capture customer feedback and convert dissatisfied customers into loyal brand ambassadors.
26-27 March 2024
Leveraging Customer Insights to Improve Business Outcomes
This workshop will allow participants to understand customers better, make decision-making more effective, improve customer experience and increase profitability.
17-18 April 2024
We are delighted to offer a 10% discount for students booking multiple courses!
We also offer an additional 15% discount for CXPA (Customer Experience Professionals Association) and/or ECXO (European Customer Experience Organisation) members!
Course times for online/virtual courses are as follows:
Morning sessions: 0830 - 1200 CET
Afternoon sessions: 1300 - 1630 CET