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Destination Delight: Mapping the Customer Experience

10-11 April 2024




2 days

About the Course

This interactive Customer Journey Mapping workshop will give participants a founded knowledge of journey mapping methodologies and enable them to moderate effectively journey mapping workshops within their respective organisations.

Your Instructor

Michael Brandt

Michael is a seasoned instructor with over 25 years’ activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programmes and complaint management processes.

Apart from being a Certified Customer Experience Professional (CCXP), Michael also has qualifications in Lean 6 Sigma, Quality Management, NPS 2, and Risk Management. He studied Business Economics at the University of Zürich in Switzerland.

Michael founded in 2020 and is based near Lugano, Switzerland. He is also a founder member of the European Customer Experience Organization.

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