CX-EXCELLENCE
Gain Customer Insights and Ensure Your Customer's Voice is Heard!
Transform your organization now!
"Envisioning a future where every organisation, regardless of size, embraces the power of exceptional customer experience, at Michael Brandt CX-Excellence, we strive to be a leading source of wisdom and practical guidance in the customer experience domain. Our vision is to demystify the art and science of customer experience for businesses worldwide, enabling them to weave customer-centricity into their fabric. By sharing knowledge, expertise, and actionable insights, we aim to ignite a transformation that culminates in higher satisfaction levels, enduring loyalty, and sustainable growth for our clients in an ever-evolving marketplace."
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We Have Answers For Your CX Challenges
Falling Short on Strategy?
Wondering why customer satisfaction isn't where it should be?
Alignment Issues?
Struggling to align your services with what customers truly value?
Maturity Assessment
Unsure about your organisation's level of customer-centric maturity?
We can offer solutions for all company sizes and budgets!
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Don't wait, get in touch now!
Voice of Customer Programs That Drive Growth
Stop Customer Losses
If customers are leaving and you don't know why, we'll help you identify causes and return to revenue growth.
Understand Customer Needs
Feel that customers want more but can't identify what? Establish closer relationships through effective listening.
Act on Feedback
Turn survey programs (NPS, CSAT, Customer Effort Score) into actionable insights that drive meaningful change.
Customized Corporate Courses
Our Public Courses
About Michael Brandt
From his early career in the airline industry to his role at ABB in Zürich managing global Voice of Customer programs, Michael has always thrived on frontline customer interactions.
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His time in Japan ignited a deep passion for Customer Experience, with its unwavering dedication to customer service leaving a lasting impression that shaped his career approach.
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At ABB, Michael led the development of transformative VoC programmes and managed diverse teams across Europe, Asia, and the Americas, delivering powerful insights that influenced key company priorities.
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With extensive knowledge in managing multicultural teams, Michael supports clients through consulting, coaching, and training in people management and customer experience.
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Testimonials
I absolutely enjoyed your masterclass and gained new insights on complaints management. One part of it I appreciated, in particular, was the 5As model in Complaints Management. Having it aligned in the way you put it, makes it easier to follow and puts things in the right perspective.
S.E. | Lagos
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6998 Monteggio Switzerland