Course Cancellation Terms

At Michael Brandt CX-Excellence, we believe in transparency and fairness. We apply consistent cancellation terms across all our courses to ensure clarity for every participant.

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If unforeseen circumstances prevent you from attending, please note that course fees are generally non-refundable. However, you are welcome to nominate a substitute participant to take your place at no additional cost, even at short notice.

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We understand that plans can change, and we aim to offer you flexibility while maintaining the integrity of our course commitments.

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Cancellation terms:

•        2 weeks or earlier before the course: 100% refund

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•        Less than 2 weeks but more than a week before the
          course: 50% refund

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•        1 week or less before the course: No refund

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•        However, In case you are unable to attend and wish to
          transfer your spot to someone else, this is possible at
          no charge (we just ask that you advise us before-
          hand)