Other Courses

Below is a list of other open courses that I am delivering, organised and hosted by third parties. Please contact the organisers directly to sign up.

🎓 ONLINE TRAINING – 26 SEPTEMBER 2025
Embedding Customer Centricity in Practice
🕘 9:00 AM – 12:00 PM EEST (UTC+3)

What does it take to truly embed customer centricity into the daily practice of an organisation?

I’m delighted to be co-leading this practical online training with Kari Korkiakoski, where we’ll guide participants through the key success factors for turning customer-centric intent into measurable impact.

💡 In this session, we’ll cover:

✅ How to align leadership and culture with CX goals
✅ Translating customer strategy into behaviours and routines
✅ Integrating customer understanding into decision-making
✅ Embedding CX principles into systems, metrics, and KPIs

This session is designed for professionals who want to go beyond the buzzwords and actively drive transformation in their organisation.

Organised by Futurelab Experience and Asiakaskokemuksen Akatemia