
Can technology alone develop relationships?
Having worked for a company whose brand was based on cutting-edge technology it is sometimes a useful exercise to stop and remind...
Can technology alone develop relationships?
The Power of an Employer Brand: How Employee Sentiment Can Drive Success
Never mind the score, focus on the actions
Leaders are accountable!
Leaders wanted!
No business is too small to think about Customer Experience
So, you want to know what your customers think? (4) – Who will be involved in the process?
So, you want to know what your customers think? (3) - What information are you looking to obtain?
So, you want to know what your customers think? (2) - Convincing Senior Management and Stakeholders
So, you want to know what customers think? (1) - How to set up a VoC Program
What is customer experience (CX) exactly?
Is the result all that counts or does the journey to get there matter also?
Closing the loop with consistency:The 5 As
Do all your staff know how they affect customer outcomes?