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Why customer surveys are dying a death…

Can AI and data analytics really replace first-hand customer feedback?

The Irreplaceable Value of Face-to-Face Customer Interviews in B2B: Why AI Falls Short

The reasons why AI falls short in this specific context, highlighting why face-to-face customer interactions remain essential

The Power of an Employer Brand: How Employee Sentiment Can Drive Success

Introduction Some years ago, as head of a customer feedback programme in a large global organization, I went to the Head of HR and...

Leaders are accountable!

Leadership also means taking responsibility and being accountable.

Leaders wanted!

Leadership is not about one's position in a hierarchy, it is about attitude and character.