
Never mind the score, focus on the actions
When evaluating customer satisfaction scores, don't fixate on the number. Become obsessed with fixing the issues!
Never mind the score, focus on the actions
So, you want to know what your customers think? (4) – Who will be involved in the process?
So, you want to know what your customers think? (3) - What information are you looking to obtain?
So, you want to know what your customers think? (2) - Convincing Senior Management and Stakeholders
So, you want to know what customers think? (1) - How to set up a VoC Program
Closing the loop with consistency:The 5 As