top of page
Data on a Touch Pad

Video Interviews & Webinars

Video Interviews, Webinars and Podcasts

Within the scope of the European Customer Experience Organization's fortnightly CX Q&A sessions, I had the opportunity to discuss some highly relevant CX topics on a very down-to-earth and practical level. Here below are a few of the sessions that I have had the pleasure to moderate, along with other webinars, interviews and podcasts that I have carried out.

Establishing a CX Culture in an Organization

On 19.5.2022 I had the pleasure of discussing the topic of "Establishing a CX Culture in an Organization" with Taru Aalto, Vice-President Partnerships at Lumoa.

Introducing NPS to an Organization and Measuring Customer Satisfaction

On 21.4.2022 I had the pleasure of discussing "Introducing NPS to an Organization and Measuring Customer Satisfaction" with Jenny McCoy, Head of Customer Experience at the Irish Management Institute.

My favourite ECXO Q&A recording! It's all in a name, and I had the pleasure to interview my eldest son on the issue of customer data analytics

VoC in a Global B2B Environment with Tzachi Ben Sasson

Great chat on VoC a subject close to my heart, with Tzachi Ben Sasson, Global Head of VoC at Amdocs.

CX Ownership in Large Organizations

On 5.5.2022 I had the pleasure of discussing the topic of "CX Ownership in a Large Organization" with Sara Naaktegboren, Associate Director of Customer Experience and Customer Success EMEA at BD.

A Practical Approach to Customer Experience Transformation

On 8.7.200 I had the pleasure of discussing "A Practical Approach to Customer Experience Transformation" with Federica Roux, now Global Head of Customer Engagement at Chanel F&B.

Im Gespräch mit Björn Negelmann Shift-CX zum alten & neuen CX-Fokus auf der Customer Retention

Shift CX

The Difference Between B2B and B2C CX with Federico Cesconi, Sandsiv

Sandsiv Punk Chat with Federico Cesconi

CX in B2B with Gregorio Uglioni, CX Goalkeeper

With CX Goalkeeper, Gregorio Uglioni

3 Steps to Elevated Custopmer Satisfaction

With Engati CX

Closing the Loop

With Supriya Sharma, CX...Oh!

Why You Need a Customer Journey Map Now (And Why Not to Build It Alone)

With UXPressia

Why Are Customer Surveys Dying?

With Daudi Mugabi, Business Mic Podcast

Getting Service Management Right in B2B

In June 2022 I had the pleasure of talking with Steve Belgraver, Senior Manager Client Delivery at NTT Ltd, about Service Management in B2B.

Pourquoi Ecouter la Voix du Client

CX au Quotidien avec Julie Tano-Lawson

Do Companies Care About your Opinion as a Customer?

With Vantta

Importance and Benefits of Closing the Loop

Free webinar on 29th October 2021 on the Importance and Benefits of Closing the Loop with customers

Podcasts

1 / You Owe Your Customers an Answer w/Adam Dorrell, Customer Gauge
2 / Unleashing the Power of Emotional Intelligence in Customer Experience w/ Shelleychandler and Ubong Mathew
bottom of page