Video Interviews & Webinars
Video Interviews, Webinars and Podcasts
Within the scope of the European Customer Experience Organization's fortnightly CX Q&A sessions, I had the opportunity to discuss some highly relevant CX topics on a very down-to-earth and practical level. Here below are a few of the sessions that I have had the pleasure to moderate, along with other webinars, interviews and podcasts that I have carried out.
Establishing a CX Culture in an Organization
On 19.5.2022 I had the pleasure of discussing the topic of "Establishing a CX Culture in an Organization" with Taru Aalto, Vice-President Partnerships at Lumoa.
Introducing NPS to an Organization and Measuring Customer Satisfaction
On 21.4.2022 I had the pleasure of discussing "Introducing NPS to an Organization and Measuring Customer Satisfaction" with Jenny McCoy, Head of Customer Experience at the Irish Management Institute.
My favourite ECXO Q&A recording! It's all in a name, and I had the pleasure to interview my eldest son on the issue of customer data analytics
VoC in a Global B2B Environment with Tzachi Ben Sasson
Great chat on VoC a subject close to my heart, with Tzachi Ben Sasson, Global Head of VoC at Amdocs.
CX Ownership in Large Organizations
On 5.5.2022 I had the pleasure of discussing the topic of "CX Ownership in a Large Organization" with Sara Naaktegboren, Associate Director of Customer Experience and Customer Success EMEA at BD.
A Practical Approach to Customer Experience Transformation
On 8.7.200 I had the pleasure of discussing "A Practical Approach to Customer Experience Transformation" with Federica Roux, now Global Head of Customer Engagement at Chanel F&B.
Im Gespräch mit Björn Negelmann Shift-CX zum alten & neuen CX-Fokus auf der Customer Retention
Shift CX
The Difference Between B2B and B2C CX with Federico Cesconi, Sandsiv
Sandsiv Punk Chat with Federico Cesconi
CX in B2B with Gregorio Uglioni, CX Goalkeeper
With CX Goalkeeper, Gregorio Uglioni
3 Steps to Elevated Custopmer Satisfaction
With Engati CX
Closing the Loop
With Supriya Sharma, CX...Oh!
Why You Need a Customer Journey Map Now (And Why Not to Build It Alone)
With UXPressia
Why Are Customer Surveys Dying?
With Daudi Mugabi, Business Mic Podcast
Getting Service Management Right in B2B
In June 2022 I had the pleasure of talking with Steve Belgraver, Senior Manager Client Delivery at NTT Ltd, about Service Management in B2B.
Pourquoi Ecouter la Voix du Client
CX au Quotidien avec Julie Tano-Lawson
Do Companies Care About your Opinion as a Customer?
With Vantta
Importance and Benefits of Closing the Loop
Free webinar on 29th October 2021 on the Importance and Benefits of Closing the Loop with customers
CX Management Training
Podcast with Christopher Brooks of Lexden on the subject of CX Management Training (16/04/2024) - Click on the image to go to the podcast)