Video Interviews & Webinars
Video Interviews, Webinars and Podcasts
Over the years I have had the opportunity to speak with many truly superb CX professionals. Here are links to some of the discussions I have been fortunate to have. Thanks to all those that were willing to accept my invitation to come and speak with me. And an ever bigger thank you to those that invited me to be a part of their podcast/webcast series. I am truly honoured.
Previewing Lexden's CX Management Training
Christopher Brooks and I discuss the Lexden Group's CX Management Training course, of which the first will be held in London on 18-20 June, with more to follow on-line and around the world.
To find out more and sign up: CX Management Training by Lexden
Discussion sur l'intelligence artificielle avec Julie Isabelle Tano-Lawson
J'ai eu l'immense plaisir de m'entretenir avec Julie Isabelle Tano-Lawson du Cabinet Conseil 3CX sur le thème de l'intelligence artificielle. Merci beaucoup de m'avoir invitée Julie !
Im Gespräch mit Björn Negelmann Shift-CX zum alten & neuen CX-Fokus auf der Customer Retention
Shift CX
The Difference Between B2B and B2C CX with Federico Cesconi, Sandsiv
Sandsiv Punk Chat with Federico Cesconi
CX in B2B with Gregorio Uglioni, CX Goalkeeper
With CX Goalkeeper, Gregorio Uglioni
3 Steps to Elevated Custopmer Satisfaction
With Engati CX
Closing the Loop
With Supriya Sharma, CX...Oh!
Why You Need a Customer Journey Map Now (And Why Not to Build It Alone)
With UXPressia
Why Are Customer Surveys Dying?
With Daudi Mugabi, Business Mic Podcast
Do Companies Care About your Opinion as a Customer?
With Vantta
Pourquoi Ecouter la Voix du Client
CX au Quotidien avec Julie Tano-Lawson
CX Management Training
Podcast with Christopher Brooks of Lexden on the subject of CX Management Training (16/04/2024) - Click on the image to go to the podcast)
Importance and Benefits of Closing the Loop
Free webinar on 29th October 2021 on the Importance and Benefits of Closing the Loop with customers
CX Therapy - Episode 163 - Setting the Expectations & Taking Responsibility
With Julien Rio and Max Ball
