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Why smaller companies have a unique advantage in delivering outstanding CX

Introduction Some years ago, as head of a customer feedback programme in a large global organization, I went to the Head of HR and...

Leadership also means taking responsibility and being accountable.

Leadership is not about one's position in a hierarchy, it is about attitude and character.

One day we delivered a component for a piece of engine equipment that required testing on a testbed. During this test in the customer's...