Is the result all that counts or does the journey to get there matter also?
Some years ago, I was responsible for a service sales operation for large equipment used on diesel engines. Routine service on larger products was generally planned well in advance, however for smaller products the demand for service was often more immediate, i.e. a phone call from the customer saying "When can I bring my equipment in for a service?". We had a very successful operation and we were expanding rapidly. We were hiring more engineers and they were working at capac