Michael Brandt
CX Strategist - Consultant - Trainer
Lugano, Switzerland
IS THIS YOUR ORGANISATION?
Struggling to Build CX Skills Across Your Organisation?
From developing customer-centric mindsets to equipping teams with practical tools and proven methods, our training helps you embed CX where it matters.
Not sure if your people have the right CX skills?
Our courses identify capability gaps and provide hands-on learning to build confidence and competence.
Teams working in silos?
We train departments to collaborate around a shared CX vision and empower them with common approaches.
Unclear how mature your organisation is in CX?
Our workshops and maturity modules give participants the knowledge to assess progress, and the skills to drive improvement.
We work with organisations of all sizes and budgets.
Turning CX ambition into practical skills and lasting impact
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VOICE OF CUSTOMER TRAINING
Turn Customer Insights into Organisational Action
Most organisations collect customer feedback. Far fewer know what to do with it. Our VoC training closes that gap — equipping your teams to interpret data, act on it, and build a culture of listening that lasts.
From data to decisions
Teams learn to move from scores and surveys to real service improvements.
Long-term capability
Not a one-off workshop, but a foundation for sustained listening and improvement
Cross-functional alignment
Customer insight becomes a shared language across departments
WHAT YOUR TEAMS WILL BE ABLE TO DO
01
Turn insight into practical skills
Interpret customer feedback and apply it to everyday decisions, service improvements and stronger relationships
03
Connect insight with change
Use customer feedback as a driver for smarter service design, process improvements and cultural alignment
02
Uncover what truly matters to customers
Go beyond scores to understand expectations, frustrations and key moments across the customer journey
04
Build a listening organisation
Embed VoC as a long-term capability, supported by clear governance, consistent practice and measurable results.
Available as open course or bespoke corporate programme
BESPOKE CORPORATE PROGRAMMES
Training Built Around Your Organisation
Every corporate engagement is tailored to your context, your teams and your challenges. We adapt content, scenarios and exercises to reflect your industry, culture and strategic priorities
Our Public Courses
Testimonials
I absolutely enjoyed your masterclass and gained new insights on complaints management. One part of it I appreciated, in particular, was the 5As model in Complaints Management. Having it aligned in the way you put it, makes it easier to follow and puts things in the right perspective.
S.E. | Lagos
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6835 Morbio Superiore, Switzerland