CX-EXCELLENCE
Empowering Customer-Centric Transformation Through Expert Training
​From practical workshops to executive masterclasses, we help organisations build the capabilities they need to embed customer experience at the heart of their culture. Our tailored training programmes equip teams and leaders to turn strategy into sustainable action.
At Michael Brandt CX-Excellence, we specialise in developing and delivering high-impact CX training that drives real transformation. We work with organisations to strengthen customer-centric skills, align leadership, and empower teams to lead change with confidence. Whether you're mapping customer journeys, building a customer-first mindset, or training cross-cultural teams, our programmes are designed to inspire, upskill, and create lasting impact.
Struggling to Put CX at the Centre of Your Organisation?
From defining a customer-led strategy to aligning teams and measuring maturity, we can help.
Not sure if your CX strategy is working?
Let’s uncover what’s missing and define a clear, purpose-led path forward.
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Departments pulling in different directions?
We align your teams behind a common CX vision, supported by shared goals.
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Unclear where you stand on CX maturity?
Our tailored assessments give you clarity – and a roadmap to improve.
We work with organisations of all sizes and budgets to turn ambition into action.
Turn Customer Insight Into Meaningful Action
Voice of Customer is more than surveys — it’s the engine of smarter decisions, better service, and lasting loyalty.
Uncover What Truly Matters to Your Customers
Move beyond scores. Understand expectations, frustrations, and moments that matter across the full journey.
Connect Insight with Change
Use customer feedback to drive smarter service design, experience improvements, and cultural alignment.
Build a Listening Organisation
Establish VoC as a strategic capability — with the right tools, governance, and training for long-term success.
Sample of Customized Corporate Courses
Our Public Courses
About Michael Brandt
From his early career in the airline industry to his role at ABB in Zürich managing global Voice of Customer programs, Michael has always thrived on frontline customer interactions.
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His time in Japan ignited a deep passion for Customer Experience, with its unwavering dedication to customer service leaving a lasting impression that shaped his career approach.
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At ABB, Michael led the development of transformative VoC programmes and managed diverse teams across Europe, Asia, and the Americas, delivering powerful insights that influenced key company priorities.
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With extensive knowledge in managing multicultural teams, Michael supports clients through consulting, coaching, and training in people management and customer experience.
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Testimonials
I absolutely enjoyed your masterclass and gained new insights on complaints management. One part of it I appreciated, in particular, was the 5As model in Complaints Management. Having it aligned in the way you put it, makes it easier to follow and puts things in the right perspective.
S.E. | Lagos
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6998 Monteggio Switzerland