top of page


Blog
Search


Michael Brandt
Apr 28, 2020
Closing the loop with consistency:The 5 As
Not everyone is good at closing the loop with customers, particularly with customers that may have raised negative issues in their...
78 views0 comments


Michael Brandt
Apr 28, 2020
Do all your staff know how they affect customer outcomes?
One day we delivered a component for a piece of engine equipment that required testing on a testbed. During this test in the customer's...
80 views0 comments
bottom of page