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Why customer surveys are dying a death…

Can AI and data analytics really replace first-hand customer feedback?

The Power of an Employer Brand: How Employee Sentiment Can Drive Success

Introduction Some years ago, as head of a customer feedback programme in a large global organization, I went to the Head of HR and...

Leaders wanted!

Leadership is not about one's position in a hierarchy, it is about attitude and character.

Do all your staff know how they affect customer outcomes?

One day we delivered a component for a piece of engine equipment that required testing on a testbed. During this test in the customer's...