Michael BrandtAug 9, 2022The Power of an Employer Brand: How Employee Sentiment Can Drive SuccessIntroduction Some years ago, as head of a customer feedback programme in a large global organization, I went to the Head of HR and...
Michael BrandtApr 28, 2020Do all your staff know how they affect customer outcomes?One day we delivered a component for a piece of engine equipment that required testing on a testbed. During this test in the customer's...