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It's important to understand how you can transform raw data into actionable insights. In this article, you'll discover how actively listening to data can shift your perspective, enabling you to extract meaningful patterns that drive informed decision-making.

The first in a multi-part series designed to help organisations understand, implement, and evolve effective Voice of the Customer (VoC) programmes.

Why smaller companies have a unique advantage in delivering outstanding CX

The reasons why AI falls short in this specific context, highlighting why face-to-face customer interactions remain essential

Introduction Some years ago, as head of a customer feedback programme in a large global organization, I went to the Head of HR and...

Leadership also means taking responsibility and being accountable.