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Never mind the CX score, focus on the actions
When evaluating customer satisfaction scores, don't fixate on the number. Become obsessed with fixing the issues!
Michael Brandt
Aug 7, 2022
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No business is too small to think about Customer Experience
If you talk to the owner of the corner store or a small family-owned store or business and you mention Customer Experience, you may well...
Michael Brandt
Aug 6, 2021
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