Michael BrandtJun 16The NPS Dilemma: Is It Time to Quit the Addiction?Introduction: In the world of business metrics, the Net Promoter Score (NPS) has long been a popular choice for measuring customer...
Michael BrandtAug 7, 2022Never mind the score, focus on the actionsWhen evaluating customer satisfaction scores, don't fixate on the number. Become obsessed with fixing the issues!
